Please be sure to read through our FAQ before emailing of phoning us, many of the questions relating to the use of our website and online shopping are covered here.
FAQ
Out of the Blue Clothing was born in Knysna. We create garments that are about comfort and style. Our clothing lifestyle Classic and Out of the Blue brand has over 25 stores country wide as well as on our online Store.
Apart from the emails we send out to our members, please like us on Facebook to make sure that you do not miss out on any of our Promotions.
When viewing a product, sizes can be found by clicking on the “View Size Chart” link on the page below the product visual. Don’t forget to go through these before you commit to a size.
Please click on the “unsubscribe” link at the bottom of the newsletters received via email or via Email Preferences. Should you have any trouble with the unsubscribe link, please email us at onlineootb@gmail.com and we will assist.
On the header, open the drop-down navigation menu and select the “Logout” option.
You can always change your details and preferences by going to My Account.
Select the garment size and colour of your choice and click to Add To Cart. Once you have selected your stylish garments, you can view your selection in View Your Cart.
Once you are done selecting items you can click on the Checkout button .You will proceed to the safe interface where you will confirm your details, addresses and payment details.
We use the payment services of PayFast, which is a South African based company which is compatible with all major South African banks.
Extremely safe, our credit card checkout is SSL secure and verified through 3D Secure. Out Of The Blue Knysna doesn’t get access to your credit card information and all credit card details are encrypted. Every precaution should be taken from the consumer’s side to ensure their details are kept safe. We don’t recommend shopping from an internet café or public computer.
Yes, we often have promotional campaigns where you can be sent Out Of The Blue Knysna vouchers or Out Of The Blue Knysna credit that can be used on your account. When it comes to returns, you also have the choice to receive Out Of The Blue Knysna credit.
Please phone us on 021 447 3002 or send an email to onlineootb@gmail.com
Yes, when you add an item to cart it is reserved for a short period of time. When you add another item to your cart, the timer will be re-set again. Once the time has lapsed, goods may be removed from the shopping cart or reserved for other customers.
It is possible that the sale has expired or that the item you were trying to purchase was the last one and another customer purchased it at the same time. Since we host events of such coveted fashion items there is a massive rush. Please ensure that you act quickly to avoid the disappointment of missing out on designer must-haves.
You will receive an email to confirm that you have made a purchase, as well as a follow up email with the invoice.
Please phone us on 021 447 3002 or send an email to onlineootb@gmail.com
Please track the status of your order under Track My Order.
Status definitions:
- Pending – Order received (unpaid)
- Failed – Payment failed or was declined (unpaid)
- On-Hold – Awaiting payment – stock is reserved, but you need to confirm payment.
- Processing – The stock for your order has arrived at our local distribution centre and It will be dispatched shortly.
- Completed – You have received and are enjoying your purchase from Out Of The Blue Knysna.
- Cancelled – Your order was cancelled.
It means that are unfortunately sold out of that specific item.
The delivery times change from item to item, depending on where it is being housed when you place your order. Some items can be shipped within one working day of placing an order, while others can take up to 5 to 10 working days.
We deliver your order to the address specified under My Account.
We use the services of Aramex Couriers to deliver to your specified address at a cost of R100. Orders of 5 or more garments will be charged R200 as the garments may not be at one location to courier all together.
Please track your order status under My Account > Orders.
You are always welcome to give us a ring on 021 447 3002 or pop an email to onlineootb@gmail.com
Aramex will contact you the morning of delivery to confirm if delivery can occur.
EVERYWHERE (in South Africa).
If you would like to order and have it shipped to a region outside of South Africa, please contact onlineootb@gmail.com
We will be in contact regarding the courier fees linked to the specific region that the order is being shipped to, in line with the standard packaging and pricing guidelines of DHL Couriers. Please note, Duties Taxes, which could vary, may be incurred on the recipient of the parcel when it reaches the customs of that country.Please track your order status under Track My Order.
Alternatively, if you have received the Aramex Tracking Number for your order, you may track it on the Aramex website, Aramex Tracking
On the off chance you are not 100% happy with your purchase you will be able to return it within 7 days for a credit note (usable instore), a coupon (usable online), or exchange for another garment, however this does not apply to Sale and promotion items, to be spent at our stores nation-wide and/or our online store. Please note WE DO NOT DO REFUNDS
Please initiate the return by sending us an email with the subject ‘Request New Return’. You will state which items you want to return and provide us with a reason why you are returning, If your request is accepted then you will be able to choose whether you want to return your purchase via Courier (at your cost if you are unable to return your purchase to one of our stores), or return the purchase to your nearest Out Of The Blue store nation-wide. Once we have received your returned purchase you will be forwarded your credit note or coupon, which can be redeemed instore or online.
You have 7 days to return the parcel. This means that within 7 days of receiving your delivery you will communicate your return request with us at onlineootb@gmail.com
We will process your return request within 5 business days of receiving it and we will communicate with you.
Yes, when you return something you have to cover the delivery costs. Remember that since we bring you designer fashion at such a discounted rate we cannot cover shipping.
Option 1: Please contact onlineootb@gmail.com for details of where to courier the garment/s back to us.
Option 2: If you are nearby to one of our stores nation-wide, you are welcome to return the garment/s to the store. Where we will collect it and process your return. We will be in contact with you throughout the process.
As long as you return the item in its original state with all the labels attached, you can return it for any reason.
Please submit a Return request for the item and indicate that you received the wrong item Alternatively, you can contact us at onlineootb@gmail.com and we will sort it out for you.
In order to buy a gift voucher email us onlineootb@gmail.com.
If you already have a voucher and would like to redeem it, it can be redeemed at your nearest Out Of The Blue store country-wide, or alternatively contact us at onlineootb@gmail.com
Our Loyalty Card Program:
For every purchase of R500 a block gets ticked off (This does not include Sale/Promotion Items
Once all 10 blocks are ticked off you will receive R500 off your next purchase, once you’re full ticked off loyalty card has been authorised, this will be redeemable for up to R500
No, all payments are handled by our 3rd party payment gateway provider. We do not see your credit card details when they are entered.