Goods and/or Services
Out of the Blue is a business in the fashion industry that markets women’s clothing and accessories. We try to make choosing our ranges as easy, convenient and as safe as possible.
Shipping & Returns
Delivery is usually within 5-10 working days. We offer delivery with Aramex within South Africa for a flat fee of R100. Delivery to “outlying” areas may take a bit longer. In comparison to delivery to main centres. Follow this link to find out which area you fall under, https://aramex.co.za/store-to-door-courier/.
We deliver internationally to the United Kingdom, United States, Canada and Namibia with DHL courier services. Our fee covers the export cost from South Africa. However, the receiving country may charge an additional fee for Duties Taxes, depending on their Import Procedures.
We want you to love what you ordered, but if something isn’t right, let us know. We’ll send you another colour, a new size or an entirely different style. Just let us know! email@example.com.
- Goods must be returned within 7 days, using a door to door or counter to counter service with tracking numbers.
- The goods may be returned for an exchange.
- The goods must be in their original condition and packaging.
- Please do not remove tags should you wish to return any items.
- Please return to –
19 Yew Street, Salt River, Cape Town
Unfortunately, we cannot exchange used or customer damaged goods.
Please retain your waybill as proof of return. Without this, we cannot be responsible for any items that fail to reach us.
All sale items are sold ‘voetstoets’ (denoting a sale in which the vendor is freed from all responsibility for the condition of the goods being sold).
WE DO NOT ACCEPT RETURNS OF SALE ITEMS FROM OUR WEEKLY SPECIALS & BLACK FRIDAY PAGES.
WE DO NOT REFUND SALE ITEMS FROM OUR WEEKLY SPECIALS & BLACK FRIDAY PAGES.
Our loyalty points system is now valid with every online purchase.
For every R500 you spend on full priced garments, you will receive 1 Point.
Once you have earned 10 Points, you will receive a R500 discount on your next online purchase.
Points do not apply to Promotional & Sale items.
Shipping fees cannot be included in your Loyalty Points.
Please note that when items are purchased on special and a payment option of EFT selected, payment should be made within the specified promotional period. Should payment for your order be made after this date for the items on special we reserve the right to charge the full price for the item.
From time to time, Out Of The Blue may run competitions through its website and other channels. The prizes offered as well as the competition requirements (for winning) may also change from time to time and will be disclosed during the running of the competition.
The winner of competitions will be decided by Out Of The Blue at its full discretion. Out Of The Blue staff and their family members will not be considered for competition winners.
Out Of The Blue reserves the right to limit or discontinue the functionality of the site. While we strive to continuously be online, we cannot exclude cases in which the page may be unavailable for a few moments. In rare cases this may cause data loss.
Out Of The Blue retains all copyright and other rights to services, as well as listings, information, images, videos, and databases (the “Property Protection”). A modification, reproduction, publication, disclosure to third parties and / or exploitation of the protected property without the prior written consent is expressly prohibited by Out Of The Blue.
Out of the Blue takes all reasonable steps to protect the personal information of users.
Payment Options Accepted
Payment can be made via Visa, MasterCard, Diners or American Express credit cards or by bank transfer into the Out of the Blue bank account, the details of which will be provided on request.
Credit Card aquiring and security
Credit card transactions will be acquired for Out of the Blue via PayGate (Pty) Ltd who are the approved payment gateway for Standard Bank of South Africa.
Changes in general conditions
Out Of The Blue reserves the right to revise these terms from time to time. If you disagree with the general terms you cannot use our service. We will put a notice on the website if there are any changes to the T’s & C’s. You will also be required to accept the T’s & C’s every time you transact on our website.
We reserve the right to ban any individual uploader or website domain from using our services for any reason.